Frequently Asked Questions
In this section you will find answers to the most common questions we receive about professional eyelash and eyebrow products , orders, shipments and training courses.
Our goal is to offer you a clear, safe and complete experience.
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Are your products tested on animals?
No, all our products are cruelty-free : not tested on animals and developed with ethical principles.
Are lamination products suitable for beginners?
Yes, our formulas are intuitive, safe and suitable even for those who are just starting out in the world of lashes and brows.
What is the difference between Classic and Prestige extensions?
Classic is ideal for the one to one technique, while Prestige is designed for volume work: both guarantee maximum lightness and adhesion .
Are all your products vegan?
Yes, our line is composed exclusively of vegan products , made without ingredients of animal origin.
How long will it take to receive my order?
Shipping usually occurs within 24/48 business hours from payment processing. Times may vary depending on location.
Is it possible to change or cancel an order?
If your order has not been shipped yet, you can contact us promptly and we will do our best to accommodate your request.
What payment methods do you accept?
We accept credit cards, bank transfers and other secure methods , indicated at checkout.
Is shipping free?
We offer free shipping above a certain purchase threshold , visible in the cart and in the shipping policies.
Do you offer training courses?
Yes, we offer professional courses for lashmakers , with a focus on technique, awareness and personal identity.
Will I receive a certificate at the end of the course?
Yes, all our courses issue a certificate of participation , valid as professional recognition.
Are the courses held online or in person?
We organize in-person and online training , depending on the type of course and the needs of the students.
Is it mandatory to attend a course to purchase the products?
No, you can freely purchase the products even without having attended a course, but training is recommended to make the most of their potential.
Need further assistance?
If you have not found the answer you were looking for, you can contact us directly via email or WhatsApp . Our team is always available to help you with professionalism and speed.